Returns Policy

At SIW UK, we want you to be completely satisfied with your purchase. If you change your mind for any reason, you can return the product to us within 14 days of delivery for a full refund.

Conditions for Returns:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as a receipt or order confirmation email.
  • Returns are subject to inspection and approval by our team. Certain items, such as sale and clearance items, may not be eligible for return.
  • Return shipping costs are the responsibility of the customer, except in cases where the item received is faulty, damaged, or incorrect.

How to Initiate a Return:

  • Contact our customer service team at info@siwuk.co.uk to request a return authorisation. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, we may be able to resolve your problem to your satisfaction.
  • Pack the item securely and include the original packaging and any accessories.
  • Ship the item to the address provided by our customer service team.
  • Once we receive and inspect the returned item, we will process your refund within 5 working days of receipt.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card provider. 

Exchanges:

If you would like to exchange an item for a different model, please contact our customer service team for assistance.

Contact Us:

If you have any questions or concerns about our returns policy, please don't hesitate to contact us at info@siwuk.co.uk. We're here to help!